At NixShelf, we value our customers and want you to be satisfied with your purchase. Since we sell digital products, we offer a limited refund policy to ensure fairness and transparency.
Eligibility for a Refund
- You may request a refund within 7 days of your purchase date.
- Refunds are only available if you face one of the following issues:
- The product file is corrupted or not working.
- You received the wrong product.
- You made a duplicate payment by mistake.
Non-Refundable Cases
We cannot issue refunds in the following situations:
- If you have already downloaded the digital files successfully.
- If you changed your mind after purchase.
- If the product is not compatible due to lack of required software.
- If the issue arises from user error.
How to Request a Refund
- Contact us within 7 days of your purchase.
- Provide your order number and a description of the issue.
- Our team will review your request and respond within 48 hours.
Refund Method
- Approved refunds will be issued to your original payment method.
- Refund processing time may vary depending on your payment provider.